Development of a conversation support module for support agent


Development of an interface with the necessary functionalities to allow a group of Ministry of Health to spread out and take over chatbot conversations that require the intervention of a person to help users. The objective is to use chatbot and agents in a complementary way to reduce the pressure on the lines. telephone and answer questions from the public more effectively. With such a process, we will be able to reduce the number of requests that go to an agent and thus allow agents to Focus on the most complex cases that require special attention.